Welcome to U.Porto's Open Repository!
The Open Repository collects, preserves and provides the intellectual production, in full text and open access, of the academic community of U.Porto. The publications deposited in this repository, although they are open access, are covered by the Creative Commons public license. Any use of a publication that is not authorized by this license is strictly forbidden. When someone accesses a publication, agrees to the terms of this license.
The Open Repository is organized into Communities and Collections. The Communities correspond to the Faculties (14), the Porto Business School and the R&DI units of U.Porto. The Collections comprise the scientific and intellectual output of each community and are organized by types of documents - articles, master and doctoral theses, reports, posters, etc.
Cross-cultural consumer perceptions of service quality in restaurants
Purpose This paper aims to present results from a research that analyzed consumer perceptions of service quality in restaurants in four European cities - Belgrade (Serbia), Manchester (UK), Thessaloniki (Greece) and Porto (Portugal). Design/methodology/approach - A total of 802 respondents...
REIT - Reitoria 242