A organização da informação e do conhecimento em Pequenas e Médias Empresas: diagnóstico do setor industrial português

Abstract

In today's highly competitive and challenging environment, the GIPMEI research project was launched with the aim of understanding how industrial Small and medium-sized enterprises in the North and Centre of Portugal manage information and the extent to which their processes are digitized. Building on this, the project also seeks to explore how information management practices influence the creation of organizational knowledge, competitive advantage, and business sustainability. To achieve this objective, an online survey was conducted between 2022 and 2023 via the LimeSurvey platform, targeting managers of these Small and medium-sized enterprises. Preliminary findings indicate that, although procedures for organizing and sharing information exist, they alone do not ensure effective information and knowledge management. There is considerable room for improvement. To address this, a set of recommendations is proposed, with particular emphasis on the promotion of an information culture supported by appropriate technologies, seen as essential for enhancing information manage-ment and fostering organizational knowledge