MedTransport EasyMove: Sistema de Transporte Médico Não-Urgente

Abstract

INTRODUCTION: Nowadays, lack of transportation is a major factor when it comes to missed primary care appointments. Apart from the coronavirus pandemic confinement periods, when the number of distance consultations increased, the rate of missed presential consultations has been steadily growing. This work addresses the development of a non-emergent medical transport system (NEMT) based on a rideshare-based transport companies that may contribute to the reduction of the number of primary care appointments missed due to transportation problems. METHODS: To assess the current state of non-emergent medical transport and gather insights for developing an effective system, a comprehensive survey will be conducted. The survey aims to understand the existing challenges and requirements associated with transportation for medical appointments. This approach differs from traditional non-emergent medical transport systems in healthcare. Additionally, usability tests will be conducted on the patient-side application of the proposed system. These tests will focus on evaluating the user experience and identifying areas for improvement. The feedback obtained from these tests will play a crucial role in refining the system to meet the expectations of stakeholders. Furthermore, the system under study will prioritize FHIR interoperability. This means that the proposed system will establish seamless integration and data exchange between all medical systems involved. By achieving FHIR interoperability, the non-emergent medical transport system can effectively communicate with other healthcare platforms, ensuring efficient coordination and information exchange. CONCLUSION: Based on the survey results an architecture will be designed and from the usability tests, the architecutre will be otimized. A set of requirements will be established for the development of a personalized and adaptable service. These requirements will address the identified challenges and aim to reduce the number of missed medical appointments due to transportation issues.

Keywords: non-emergent medical transport system, missed primary care appointments, lack of transportation, rideshare-based transport company, survey, architecture, requirements, usability tests, patient-side app, FHIR interoperability.