Please use this identifier to cite or link to this item:
https://hdl.handle.net/10216/112123| Author(s): | Ana Filipa Lourenço Esteves |
| Title: | Servir com um sorriso trabalho emocional e stresse ocupacional em contexto de call center: estudos de caso |
| Issue Date: | 2010-11-12 |
| Subject: | Psicologia Psychology |
| Scientific areas: | Ciências sociais::Psicologia Social sciences::Psychology |
| URI: | https://hdl.handle.net/10216/112123 |
| Document Type: | Dissertação |
| Rights: | restrictedAccess |
| Appears in Collections: | FPCEUP - Dissertação |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 267666.pdf Restricted Access | Servir com um sorriso trabalho emocional e stresse ocupacional em contexto de call center: estudos de caso | 2.55 MB | Adobe PDF | Request a copy from the Author(s) |
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