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https://hdl.handle.net/10216/106956| Author(s): | Jorge Teixeira Lia Patrício Karl-Jakob Mickelsson Kristina Heinonen Raymond P. Fisk |
| Title: | An activity-centric perspective to upframe customer experience and foster service innovation |
| Issue Date: | 2017-06 |
| URI: | https://hdl.handle.net/10216/106956 |
| Source: | Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management |
| Document Type: | Resumo de Comunicação em Conferência Internacional |
| Rights: | restrictedAccess |
| Appears in Collections: | FEUP - Resumo de Comunicação em Conferência Internacional |
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| File | Description | Size | Format | |
|---|---|---|---|---|
| 209221.pdf Restricted Access | 120.59 kB | Adobe PDF | Request a copy from the Author(s) |
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