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Author(s): Jorge Teixeira
Lia Patrício
Karl-Jakob Mickelsson
Kristina Heinonen
Raymond P. Fisk
Title: An activity-centric perspective to upframe customer experience and foster service innovation
Issue Date: 2017-06
Source: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management
Document Type: Resumo de Comunicação em Conferência Internacional
Rights: restrictedAccess
Appears in Collections:FEUP - Resumo de Comunicação em Conferência Internacional

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