Please use this identifier to cite or link to this item: https://hdl.handle.net/10216/95954
Author(s): Marta Campos Ferreira
André Cunha
Maria Henriqueta Nóvoa
Teresa Galvão Dias
Manuel Cunha
João Falcão e Cunha
Title: A survey of current trends in smartphone based payment and validation services for public transport users
Issue Date: 2012
Abstract: Public transport industry is currently facing new challenges. Traditional payment and ticketvalidation systems are being replaced by others relying in new technologies like mobile devices. These allowthe integration of several services such as providing real‐time information, timetables, maps, payments, andusers' interaction, which enhances the overall customer experience. Furthermore, the regular suppliers ofpublic transport like ticketing companies and ticket machines merchants are being replaced by banks andmobile operators in the public transport supply chain. This paper aims to describe the current approaches ofpublic transport service delivery process as well as existing problems. It then summarizes the existingtechnologies and services that have been made available for mobile payments. Additionally, benefits of thesmartphones over traditional ticketing solutions are presented, from the customers and the public transportproviders' perspectives. Finally it is proposed a new payment and validation model based on location‐basedticketing provided by a mobile phone. This model intends to represent a vision of the future of travellingexperience
Subject: Ciências da engenharia e tecnologias
Engineering and technology
Scientific areas: Ciências da engenharia e tecnologias
Engineering and technology
URI: https://repositorio-aberto.up.pt/handle/10216/95954
Source: The Art & Science of Service 2012
Document Type: Artigo em Livro de Atas de Conferência Internacional
Rights: restrictedAccess
Appears in Collections:FEUP - Artigo em Livro de Atas de Conferência Internacional

Files in This Item:
File Description SizeFormat 
70893.pdf
  Restricted Access
A survey of current trends in smartphone based payment and validation services for public transport users573.79 kBAdobe PDF    Request a copy from the Author(s)


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.