Please use this identifier to cite or link to this item: https://hdl.handle.net/10216/9496
Author(s): António J. M. Castro
Eugénio Oliveira
Title: Using quality costs in a multi-agent system for an airline operations control
Issue Date: 2009
Abstract: The Airline Operations Control Centre (AOCC) tries to solve unexpected problems that might occur during the airline operation. Problems related to aircrafts, crewmembers and passengers are common and the actions towards the solution of these problems are usually known as operations recovery. Usually, the AOCC tries to minimize the operational costs while satisfying all the required rules. In this paper we present the implementation of a Distributed Multi-Agent System (MAS) representing the existing roles in an AOCC. This MAS has several specialized software agents that implement different algorithms, competing to find the best solution for each problem that include not only operational costs but, also, quality costs so that passenger satisfaction can be considered in the final decision. We present a real case study where a crew recovery problem is solved. We show that it is possible to find valid solutions, with better passenger satisfaction and, in certain conditions, without increasing significantly the operational costs.
Subject: Engenharia de computadores, Ciências da computação e da informação
Computer engineering, Computer and information sciences
Scientific areas: Ciências exactas e naturais::Ciências da computação e da informação
Natural sciences::Computer and information sciences
URI: https://repositorio-aberto.up.pt/handle/10216/9496
Source: ICEIS 2009 : PROCEEDINGS OF THE 11TH INTERNATIONAL CONFERENCE ON ENTERPRISE INFORMATION SYSTEMS, VOL AIDSS
Document Type: Artigo em Livro de Atas de Conferência Internacional
Rights: restrictedAccess
License: https://creativecommons.org/licenses/by-nc/4.0/
Appears in Collections:FEUP - Artigo em Livro de Atas de Conferência Internacional

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