Please use this identifier to cite or link to this item: https://hdl.handle.net/10216/83554
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dc.creatorTeresa Fernandes
dc.creatorMariana Cruz
dc.date.accessioned2019-02-03T07:20:37Z-
dc.date.available2019-02-03T07:20:37Z-
dc.date.issued2016
dc.identifier.issn0969-6989
dc.identifier.othersigarra:125741
dc.identifier.urihttps://repositorio-aberto.up.pt/handle/10216/83554-
dc.description.abstractEver since the notion that consumption has an experiential dimension, experience and its impact on business is receiving increased attention. Therefore, understanding experience quality, its drivers and outcomes becomes crucial, especially when experiences are the core of the service offering such as in tourism. However, research on tourism experiences remains sparse and largely conceptual. We develop a higher-order model of experience quality, validated in the wine tourism industry, outlining relevant dimensions and outcomes. Results support the six-dimensional structure of experience quality and its impact on loyalty, satisfaction and word-of-mouth. Overall, we validate a holistic multi-dimensional measure of experience quality and examine key nomological relationships, with important implications for tourism managers.
dc.language.isoeng
dc.rightsopenAccess
dc.rights.urihttps://creativecommons.org/licenses/by-nc/4.0/
dc.subjectCiências Sociais, Ciências sociais
dc.subjectSocial sciences, Social sciences
dc.titleDimensions and outcomes of experience quality in tourism: The case of Port wine cellars
dc.typeArtigo em Revista Científica Internacional
dc.contributor.uportoFaculdade de Economia
dc.identifier.doi10.1016/j.jretconser.2016.05.002
dc.identifier.authenticusP-00K-ERE
dc.subject.fosCiências sociais
dc.subject.fosSocial sciences
Appears in Collections:FEP - Artigo em Revista Científica Internacional

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