Beyond Healing: The Transformative Role of Customer Experience in Healthcare and Its Contribution to Patient Well-Being

Customer Experience (CX) and transformative service research (TSR) are current academic priorities. Healthcare is a prime example of a service inherently transformative, with patient experience (PX) playing a critical role. However, the literature lacks a comprehensive understanding of PX and its effects on patients' well-being. To bridge this research gap, semi-structured interviews were conducted, involving healthcare managers, providers and patients, revealing nine key dimensions of PX, cr...

Don't let it go to waste: preventing and profiling household food waste

Food waste (FW) is an ongoing global issue with detrimental repercussions, which is receiving increased academic and managerial attention. However, the literature lacks theory-driven insights and consumer-tailored approaches, presenting contradicting findings. This study aims to understand household FW, examining drivers and barriers to its prevention. Drawing on data from 950 consumers, an extended model of the Theory of Planned Behaviour was applied, adding two new variables: moral norms an...

POTARCH INDUSTRIES AND ENVIRONMENTAL IMPACT FROM THE MIDDLE AGES TO THE EARLY MODERN PERIOD

Female CEOs, SMEs performance and internationalization: empirical evidence from European peripheral and Nordic countries

Purpose This study aims to determine the performance of women-led small and medium-sized enterprises (SMEs) relative to male-led SMEs in the context of European peripheral and Nordic countries, concerning sales, employment, productivity, investment, export intensity and innovation. Design/methodology/approach: We conduct an empirical analysis using an instrumental variable (IV) and a quantile IV quantile regression approach to analyze data drawn from the World Bank Enterprise Surveys (WBES) ...