Disrupted infrastructures: a feminist view of women in operations management

The uneven implementation of the 4-day workweek: organizational cultures in tension

PurposeDespite the different scientific contributions about the 4-day workweek, there is a lack of research into the role of organizational cultures in implementing the 4-day workweek. This article addresses that gap, discussing the extent to which specific types of organizational culture favour the experience of implementing the 4-day workweek and the tensions that surround it.Design/methodology/approachThis article is based on a case study exploring how the uneven implementation of a 4-day ...

The dialectical relationship between the authorial and the collaborative in contemporary documentary: Perspectives from three case studies

This article discusses the intersections between authorial and collaborative work in the scope of ethnographic documentary departing from three case studies: two research projects and one citizen collective of participatory media. All case studies were developed in Porto, Portugal, between 2013 and 2020, focusing on the citys invisibilities and everyday experiences, searching for alternative narratives to the mainstream media when portraying its people and places. This article aims to reflect...

Beyond Healing: The Transformative Role of Customer Experience in Healthcare and Its Contribution to Patient Well-Being

Customer Experience (CX) and transformative service research (TSR) are current academic priorities. Healthcare is a prime example of a service inherently transformative, with patient experience (PX) playing a critical role. However, the literature lacks a comprehensive understanding of PX and its effects on patients' well-being. To bridge this research gap, semi-structured interviews were conducted, involving healthcare managers, providers and patients, revealing nine key dimensions of PX, cr...