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Author(s): Irene Ferreira
J. Sarsfield Cabral
Pedro Saraiva
Title: A new conceptual framework based on the ECSI model to support axiomatic design
Issue Date: 2008
Abstract: According with Axiomatic Design (AD) theory, the world of design is made up of four domains:the customer domain, the functional domain, the physical domain and the process domain. Therefore,to proceed in the design process, firstly, its necessary to determine the Customers Attributes (CAs), establishedin the Customer domain, and translate them into specific requirements, the Functional Requirements(FRs), formalized in the functional domain. This task is considered essential because a major reason for customerdissatisfaction is that the design specifications quite often do not adequately link to customer use of theproduct, a fact which is being pointed out as the most common cause for product design failures [1-2]. TheEuropean Customer Satisfaction Index (ECSI), as a Structural Equation Model (SEM), links customer satisfactionto its main drivers and consequences in terms of causal relationships. We will therefore introduce inthis paper a new conceptual framework, aimed at addressing the development and validation of a model basedon ECSI that supports the determination of the critical-to-satisfy (CTS) requirements, which are then used todetermine the FRs. In order to validate the proposed approach, it was applied to the Portuguese plastic injectionmoulds sector.
Subject: Ciências da engenharia e tecnologias
Engineering and technology
Scientific areas: Ciências da engenharia e tecnologias
Engineering and technology
Source: Virtual and rapid manufacturing
Document Type: Artigo em Livro de Atas de Conferência Internacional
Rights: openAccess
Appears in Collections:FEUP - Artigo em Livro de Atas de Conferência Internacional

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