Please use this identifier to cite or link to this item: http://hdl.handle.net/10216/46040
Author(s): Rosário, Artur Manuel Dias
Title: O Tratamento das Reclamações e a Recuperação de clientes: Um Estudo Longitudinal no Call Center do Millennium BCP
Publisher: Faculdade de Economia da Universidade do Porto
FEP
Issue Date: 2011-02-04
Description: Marketing
Master in Marketing
Subject: MARKETING
MARKETING
Porto
URI: http://hdl.handle.net/10216/46040
Document Type: Dissertação
Rights: openAccess
Appears in Collections:FEP - Dissertação

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