Please use this identifier to cite or link to this item:
https://hdl.handle.net/10216/146605| Author(s): | Filipa Guerrilha Pinto Oom do Vale |
| Title: | The Modern Call Center: The Relationship between Service Quality Metrics and Employee's Performance Amplifon Case Study |
| Issue Date: | 2022-10-19 |
| Subject: | Economia e gestão Economics and Business |
| Scientific areas: | Ciências sociais::Economia e gestão Social sciences::Economics and Business |
| DOI: | 10.34626/tw66-mq23 |
| TID identifier: | 203256832 |
| URI: | https://hdl.handle.net/10216/146605 |
| Document Type: | Relatório de Estágio |
| Rights: | restrictedAccess |
| Appears in Collections: | FEP - Relatório de Estágio |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 596995.pdf Restricted Access | The Modern Call Center: The Relationship between Service Quality Metrics and Employee's Performance | 846.25 kB | Adobe PDF | View/Open |
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