Please use this identifier to cite or link to this item:
https://hdl.handle.net/10216/132646| Author(s): | Érica Melo Araújo |
| Title: | Process redesign as a key strategy for service innovation: a case in a consulting company |
| Issue Date: | 2020-07-24 |
| Abstract: | Research in the scope of service innovation through the analysis and subsequent redesign of a key process of an internationalization consulting company, in order to offer services with greater added value, meeting the needs of customers and increasing the company's internal operational efficiency. |
| Description: | Pesquisa no âmbito da inovação de serviço através da análise e posterior redesenho de um processo-chave de uma empresa de consultoria de internacionalização, de forma a oferecer serviços com maior valor agregado, atendendo às necessidades dos clientes e aumentando a eficiência operacional interna da empresa. |
| Subject: | Outras ciências da engenharia e tecnologias Other engineering and technologies |
| Scientific areas: | Ciências da engenharia e tecnologias::Outras ciências da engenharia e tecnologias Engineering and technology::Other engineering and technologies |
| DOI: | 10.34626/5wff-mz65 |
| TID identifier: | 202590038 |
| URI: | https://hdl.handle.net/10216/132646 |
| Document Type: | Dissertação |
| Rights: | openAccess |
| License: | https://creativecommons.org/licenses/by-nc-nd/4.0/ |
| Appears in Collections: | FEUP - Dissertação |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 411589.pdf | Process redesign as a key strategy for service innovation: a case in a consulting company | 3.06 MB | Adobe PDF |  View/Open |
This item is licensed under a Creative Commons License
