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https://hdl.handle.net/10216/132646Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.creator | Érica Melo Araújo | |
| dc.date.accessioned | 2025-11-09T16:04:29Z | - |
| dc.date.available | 2025-11-09T16:04:29Z | - |
| dc.date.issued | 2020-07-24 | |
| dc.date.submitted | 2020-08-04 | |
| dc.identifier.other | sigarra:411589 | |
| dc.identifier.uri | https://hdl.handle.net/10216/132646 | - |
| dc.description | Pesquisa no âmbito da inovação de serviço através da análise e posterior redesenho de um processo-chave de uma empresa de consultoria de internacionalização, de forma a oferecer serviços com maior valor agregado, atendendo às necessidades dos clientes e aumentando a eficiência operacional interna da empresa. | |
| dc.description.abstract | Research in the scope of service innovation through the analysis and subsequent redesign of a key process of an internationalization consulting company, in order to offer services with greater added value, meeting the needs of customers and increasing the company's internal operational efficiency. | |
| dc.language.iso | eng | |
| dc.rights | openAccess | |
| dc.rights.uri | https://creativecommons.org/licenses/by-nc-nd/4.0/ | |
| dc.subject | Outras ciências da engenharia e tecnologias | |
| dc.subject | Other engineering and technologies | |
| dc.title | Process redesign as a key strategy for service innovation: a case in a consulting company | |
| dc.type | Dissertação | |
| dc.contributor.uporto | Faculdade de Engenharia | |
| dc.identifier.doi | 10.34626/5wff-mz65 | |
| dc.identifier.tid | 202590038 | |
| dc.subject.fos | Ciências da engenharia e tecnologias::Outras ciências da engenharia e tecnologias | |
| dc.subject.fos | Engineering and technology::Other engineering and technologies | |
| thesis.degree.discipline | Mestrado em Engenharia de Serviços e Gestão | |
| thesis.degree.grantor | Faculdade de Engenharia | |
| thesis.degree.grantor | Universidade do Porto | |
| thesis.degree.level | 1 | |
| Appears in Collections: | FEUP - Dissertação | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 411589.pdf | Process redesign as a key strategy for service innovation: a case in a consulting company | 3.06 MB | Adobe PDF |  View/Open |
This item is licensed under a Creative Commons License
