1. Repositório Aberto da Universidade do Porto
2. FEUP - Faculdade de Engenharia
3. FEUP - Dissertação

Author(s):	Armando Silvestre Loureiro Peixoto
Title:	Delivery Time Slot Management Methods in Online Retail
Issue Date:	2019-07-09
Description:	During recent years, e-commerce and the convenience that it carries has allured consumers to opt for this service. Nonetheless, retailers are concerned about the narrow profitability margins that this activity yield, leading them to try to optimize their delivery processes. For the comfort of the customer, e-grocers normally practices attended home delivery (AHD). This implies that the client has to be at home to receive their package, hence, the delivery hours are an important feature of the service provided. Time slot management is necessary to maintain a good balance between the client impression towards the service and delivery fulfillment. To optimize the distribution cost, customers are presented with time slots to choose from when making a purchase, influencing the company's delivery schedule. Thanks to the existence of this choice, we can try to influence customers to choose a certain time slot, possibly resulting in a more optimized and cost-efficient delivery process. The selection of these slots can follow a dynamic slotting and/or dynamic pricing strategy. This dissertation will focus on a dynamic slotting strategy, investigating the benefits that different assumptions could bring, for instance, that the customer can be flexible with the delivery day.
Subject:	Engenharia electrotécnica, electrónica e informática Electrical engineering, Electronic engineering, Information engineering
Scientific areas:	Ciências da engenharia e tecnologias::Engenharia electrotécnica, electrónica e informática Engineering and technology::Electrical engineering, Electronic engineering, Information engineering
TID identifier:	202389952
URI:	https://hdl.handle.net/10216/121392
Document Type:	Dissertação
Rights:	openAccess
Appears in Collections:	FEUP - Dissertação

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