Delivery Time Slot Management Methods in Online Retail

Armando Silvestre Loureiro Peixoto

doi:10.34626/4q8c-bs72

Utilize este identificador para referenciar este registo: https://hdl.handle.net/10216/121392

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Campo DC	Valor	Idioma
dc.creator	Armando Silvestre Loureiro Peixoto
dc.date.accessioned	2025-11-06T08:08:11Z	-
dc.date.available	2025-11-06T08:08:11Z	-
dc.date.issued	2019-07-09
dc.date.submitted	2019-07-25
dc.identifier.other	sigarra:343922
dc.identifier.uri	https://hdl.handle.net/10216/121392	-
dc.description	During recent years, e-commerce and the convenience that it carries has allured consumers to opt for this service. Nonetheless, retailers are concerned about the narrow profitability margins that this activity yield, leading them to try to optimize their delivery processes. For the comfort of the customer, e-grocers normally practices attended home delivery (AHD). This implies that the client has to be at home to receive their package, hence, the delivery hours are an important feature of the service provided. Time slot management is necessary to maintain a good balance between the client impression towards the service and delivery fulfillment. To optimize the distribution cost, customers are presented with time slots to choose from when making a purchase, influencing the company's delivery schedule. Thanks to the existence of this choice, we can try to influence customers to choose a certain time slot, possibly resulting in a more optimized and cost-efficient delivery process. The selection of these slots can follow a dynamic slotting and/or dynamic pricing strategy. This dissertation will focus on a dynamic slotting strategy, investigating the benefits that different assumptions could bring, for instance, that the customer can be flexible with the delivery day.
dc.language.iso	eng
dc.rights	openAccess
dc.subject	Engenharia electrotécnica, electrónica e informática
dc.subject	Electrical engineering, Electronic engineering, Information engineering
dc.title	Delivery Time Slot Management Methods in Online Retail
dc.type	Dissertação
dc.contributor.uporto	Faculdade de Engenharia
dc.identifier.doi	10.34626/4q8c-bs72
dc.identifier.tid	202389952
dc.subject.fos	Ciências da engenharia e tecnologias::Engenharia electrotécnica, electrónica e informática
dc.subject.fos	Engineering and technology::Electrical engineering, Electronic engineering, Information engineering
thesis.degree.discipline	Mestrado Integrado em Engenharia Electrotécnica e de Computadores
thesis.degree.grantor	Faculdade de Engenharia
thesis.degree.grantor	Universidade do Porto
thesis.degree.level	1
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