Please use this identifier to cite or link to this item: https://hdl.handle.net/10216/114236
Author(s): Daniela Almeida Varandas
Title: Customer Support processes analysis and improvement: designing a model for an Agile IT enterprise
Issue Date: 2018-07-19
Subject: Outras ciências da engenharia e tecnologias
Other engineering and technologies
Scientific areas: Ciências da engenharia e tecnologias::Outras ciências da engenharia e tecnologias
Engineering and technology::Other engineering and technologies
TID identifier: 202113612
URI: https://repositorio-aberto.up.pt/handle/10216/114236
Document Type: Dissertação
Rights: embargoedAccess
Embargo End Date: 2021-07-18
Appears in Collections:FEUP - Dissertação

Files in This Item:
File Description SizeFormat 
278182.pdf
  Restricted Access
Customer Support processes analysis and improvement: designing a model for an Agile IT enterprise1.23 MBAdobe PDF    Request a copy from the Author(s)


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.