Please use this identifier to cite or link to this item:
https://hdl.handle.net/10216/114236| Author(s): | Daniela Almeida Varandas |
| Title: | Customer Support processes analysis and improvement: designing a model for an Agile IT enterprise |
| Issue Date: | 2018-07-19 |
| Subject: | Outras ciências da engenharia e tecnologias Other engineering and technologies |
| Scientific areas: | Ciências da engenharia e tecnologias::Outras ciências da engenharia e tecnologias Engineering and technology::Other engineering and technologies |
| DOI: | 10.34626/t43d-s203 |
| TID identifier: | 202113612 |
| URI: | https://hdl.handle.net/10216/114236 |
| Document Type: | Dissertação |
| Rights: | openAccess |
| Appears in Collections: | FEUP - Dissertação |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 278182.pdf | Customer Support processes analysis and improvement: designing a model for an Agile IT enterprise | 1.23 MB | Adobe PDF |  View/Open |
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.