1. Repositório Aberto da Universidade do Porto
  2. FEUP - Faculdade de Engenharia
  3. FEUP - Dissertação
Please use this identifier to cite or link to this item: https://hdl.handle.net/10216/114236
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dc.creatorDaniela Almeida Varandas
dc.date.accessioned2025-11-04T22:23:17Z-
dc.date.available2025-11-04T22:23:17Z-
dc.date.issued2018-07-19
dc.date.submitted2018-08-08
dc.identifier.othersigarra:278182
dc.identifier.urihttps://hdl.handle.net/10216/114236-
dc.language.isoeng
dc.rightsopenAccess
dc.subjectOutras ciências da engenharia e tecnologias
dc.subjectOther engineering and technologies
dc.titleCustomer Support processes analysis and improvement: designing a model for an Agile IT enterprise
dc.typeDissertação
dc.contributor.uportoFaculdade de Engenharia
dc.identifier.doi10.34626/t43d-s203
dc.identifier.tid202113612
dc.subject.fosCiências da engenharia e tecnologias::Outras ciências da engenharia e tecnologias
dc.subject.fosEngineering and technology::Other engineering and technologies
thesis.degree.disciplineMestrado em Engenharia de Serviços e Gestão
thesis.degree.grantorFaculdade de Engenharia
thesis.degree.grantorUniversidade do Porto
thesis.degree.level1
Appears in Collections:FEUP - Dissertação

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