Please use this identifier to cite or link to this item:
https://hdl.handle.net/10216/96761| Author(s): | Nuno Filipe Mesquita Carvalho |
| Title: | Development of a framework for the measurement and control of customer support services |
| Issue Date: | 2015-07-17 |
| Subject: | Ciências da engenharia e tecnologias Engineering and technology |
| Scientific areas: | Ciências da engenharia e tecnologias Engineering and technology |
| DOI: | 10.34626/p13t-e735 |
| TID identifier: | 201807726 |
| URI: | https://hdl.handle.net/10216/96761 |
| Document Type: | Dissertação |
| Rights: | openAccess |
| Appears in Collections: | FEUP - Dissertação |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 35572.pdf | Development of a framework for the measurement and control of costumer support services | 2.45 MB | Adobe PDF |  View/Open |
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