Please use this identifier to cite or link to this item: https://hdl.handle.net/10216/90868
Author(s): Teresa Fernandes
Teresa Pinto
Title: Dimensions and Outcomes of Customer Experience: a Study on Retail Banking Services
Issue Date: 2017
Subject: Ciências Sociais, Ciências sociais
Social sciences, Social sciences
Scientific areas: Ciências sociais
Social sciences
URI: https://hdl.handle.net/10216/90868
Source: 5th Naples Forum on Service 2017 "Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda"
Document Type: Artigo em Livro de Atas de Conferência Internacional
Rights: restrictedAccess
Appears in Collections:FEP - Artigo em Livro de Atas de Conferência Internacional

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Proceedings of the 5th Naples Forum on Service11.42 MBAdobe PDF    Request a copy from the Author(s)


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