Please use this identifier to cite or link to this item: http://hdl.handle.net/10216/90868
Author(s): Teresa Fernandes
Teresa Pinto
Title: Dimensions and Outcomes of Customer Experience: a Study on Retail Banking Services
Issue Date: 2017
Subject: Ciências Sociais, Ciências sociais
Social sciences, Social sciences
URI: http://hdl.handle.net/10216/90868
Source: The 2017 Naples Forum on Service: Service-Dominant Logic, Service Science, and Network Theory
Document Type: Artigo em Livro de Atas de Conferência Internacional
Rights: restrictedAccess
Appears in Collections:FEP - Artigo em Livro de Atas de Conferência Internacional

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175341.1.pdfProceedings of the 5th Naples Forum on Service11.42 MBAdobe PDF    Request a copy
175341.pdfAbstract73.38 kBAdobe PDF    Request a copy


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