Please use this identifier to cite or link to this item:
https://hdl.handle.net/10216/90868| Author(s): | Teresa Fernandes Teresa Pinto |
| Title: | Dimensions and Outcomes of Customer Experience: a Study on Retail Banking Services |
| Issue Date: | 2017 |
| Subject: | Ciências Sociais, Ciências sociais Social sciences, Social sciences |
| Scientific areas: | Ciências sociais Social sciences |
| URI: | https://hdl.handle.net/10216/90868 |
| Source: | 5th Naples Forum on Service 2017 "Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda" |
| Document Type: | Artigo em Livro de Atas de Conferência Internacional |
| Rights: | restrictedAccess |
| Appears in Collections: | FEP - Artigo em Livro de Atas de Conferência Internacional |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 175341.pdf Restricted Access | Abstract | 73.38 kB | Adobe PDF | Request a copy from the Author(s) |
| 175341.1.pdf Restricted Access | Proceedings of the 5th Naples Forum on Service | 11.42 MB | Adobe PDF | Request a copy from the Author(s) |
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