Please use this identifier to cite or link to this item: http://hdl.handle.net/10216/78769
Author(s): Raquel Vanessa Reis Silva Ferreira Soares
Title: Service Recovery Paradox: Customers' Response to a Service Failure-Recovery Situation in a Mobile Telecommunications Context
Issue Date: 2015-04-15
Subject: Economia e gestão
Economics and Business
URI: http://hdl.handle.net/10216/78769
Document Type: Tese
Rights: openAccess
License: https://creativecommons.org/licenses/by-nc/4.0/
Appears in Collections:FEP - Tese

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