Please use this identifier to cite or link to this item:
https://hdl.handle.net/10216/78769| Author(s): | Raquel Vanessa Reis Silva Ferreira Soares |
| Title: | Service Recovery Paradox: Customers' Response to a Service Failure-Recovery Situation in a Mobile Telecommunications Context |
| Issue Date: | 2015-04-15 |
| Subject: | Economia e gestão Economics and Business |
| Scientific areas: | Ciências sociais::Economia e gestão Social sciences::Economics and Business |
| URI: | https://hdl.handle.net/10216/78769 |
| Document Type: | Tese |
| Rights: | openAccess |
| License: | https://creativecommons.org/licenses/by-nc/4.0/ |
| Appears in Collections: | FEP - Tese |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 34794.pdf | Service Recovery Paradox: Customer's Response to a Service Failure-Recovery Situation in a Mobile Telecommunications Context | 496.44 kB | Adobe PDF |  View/Open |
This item is licensed under a Creative Commons License
