Please use this identifier to cite or link to this item:
https://hdl.handle.net/10216/70565| Author(s): | Marisa da Costa Fernandes |
| Title: | Do customers' time and effort on services affect their repurchase behaviour? Na empirical study in a Call Center Setting |
| Issue Date: | 2013-11-27 |
| Subject: | Economia e gestão Economics and Business |
| Scientific areas: | Ciências sociais::Economia e gestão Social sciences::Economics and Business |
| DOI: | 10.34626/63c1-7185 |
| TID identifier: | 201401312 |
| URI: | https://hdl.handle.net/10216/70565 |
| Document Type: | Dissertação |
| Rights: | openAccess |
| License: | https://creativecommons.org/licenses/by-nc/4.0/ |
| Appears in Collections: | FEP - Dissertação |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 25170.pdf | Do customers' time and effort on services affect their repurchase behaviour? Na empirical study in a Call Center Setting | 1.08 MB | Adobe PDF |  View/Open |
This item is licensed under a Creative Commons License
