Please use this identifier to cite or link to this item:
https://hdl.handle.net/10216/57354| Author(s): | Soares, Mónica Susana Figueiredo Lima Raposo |
| Title: | Tratamento e Gestão de Reclamações em Serviços |
| Publisher: | Faculdade de Economia da Universidade do Porto FEP |
| Issue Date: | 2012-01-26 |
| Description: | Marketing Master in Marketing |
| Subject: | Marketing Marketing Porto |
| URI: | http://hdl.handle.net/10216/57354 |
| Document Type: | Dissertação |
| Rights: | openAccess |
| Appears in Collections: | FEP - Dissertação |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| TeseFinal.pdf | 839.09 kB | Adobe PDF |  View/Open |
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