Efficient Information Flows for University Departments: Towards Better Communication

Abstract

The purpose of this study is to identify and evaluate the current processes of information management for communication in a university department with low human resources, with the objective of determining problems or improvement opportunities for the future. The research method for this study was through a systematic literature review of study cases similar to the one being discussed (in services type organizations and, if possible, at university organizations), identification of best practices for information management in low human resources cases and some qualitative methods like interviews with the department collaborator in charge of the activities in the process and observation of the processes in action at the department. Through the study of different process methodologies (for instance, Lean Sigma Six), it would be possible to model solutions and improvements that would allow several enhancements in the processes of information management and communication of the department. The final stage of the study will be the implementation of the solution (mentioned later in this dissertation) in the department to test the solutions and understand how effective they are for the department and the community that receives the information disseminated by the department and a discussion of those results, with the purpose of obtaining conclusions regarding the solutions results in comparison with what was ascertained in the literature review and state-of-the-art.