The Concierge Model: Enhancing Customer Support Experience During Telecommunication Onboarding

Please use this identifier to cite or link to this item: https://hdl.handle.net/10216/160053

Full metadata record

DC Field	Value	Language
dc.creator	João Carlos Marques Grilo de Sousa
dc.date.accessioned	2025-11-09T20:40:48Z	-
dc.date.available	2025-11-09T20:40:48Z	-
dc.date.issued	2024-07-16
dc.date.submitted	2024-07-26
dc.identifier.other	sigarra:680248
dc.identifier.uri	https://hdl.handle.net/10216/160053	-
dc.language.iso	eng
dc.rights	embargoedAccess
dc.subject	Outras ciências da engenharia e tecnologias
dc.subject	Other engineering and technologies
dc.title	The Concierge Model: Enhancing Customer Support Experience During Telecommunication Onboarding
dc.type	Dissertação
dc.date.embargo	2027-07-15
dc.contributor.uporto	Faculdade de Engenharia
dc.identifier.doi	10.34626/8qpp-0a42
dc.identifier.tid	203858565
dc.subject.fos	Ciências da engenharia e tecnologias::Outras ciências da engenharia e tecnologias
dc.subject.fos	Engineering and technology::Other engineering and technologies
thesis.degree.discipline	Mestrado em Engenharia e Gestão Industrial
thesis.degree.grantor	Faculdade de Engenharia
thesis.degree.grantor	Universidade do Porto
thesis.degree.level	1
rcaap.embargofct	A pedido da empresa.
Appears in Collections:	FEUP - Dissertação

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680248.pdf Restricted Access	The Concierge Model: Enhancing Customer Support Experience During Telecommunication Onboarding	2.55 MB	Adobe PDF	View/Open