Please use this identifier to cite or link to this item:
https://hdl.handle.net/10216/141703| Author(s): | Márcia Lemos Martins |
| Title: | The impact of surprise elements on customer satisfaction (Portuguese Hotels) |
| Issue Date: | 2022-07-11 |
| Subject: | Economia e gestão Economics and Business |
| Scientific areas: | Ciências sociais::Economia e gestão Social sciences::Economics and Business |
| DOI: | 10.34626/sx5w-kb05 |
| TID identifier: | 203257901 |
| URI: | https://hdl.handle.net/10216/141703 |
| Document Type: | Dissertação |
| Rights: | openAccess |
| Appears in Collections: | FEP - Dissertação |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 568043.pdf | The impact of surprise elements on customer satisfaction (Portuguese Hotels) | 3.23 MB | Adobe PDF |  View/Open |
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.