Please use this identifier to cite or link to this item:
https://hdl.handle.net/10216/141191| Author(s): | Filipa Gomes Ferreira Cunha Soares |
| Title: | Customer Satisfaction - Availing Customer Complaints to Improve Processes: The Case of Hilti |
| Issue Date: | 2019-12-04 |
| Subject: | Economia e gestão Economics and Business |
| Scientific areas: | Ciências sociais::Economia e gestão Social sciences::Economics and Business |
| DOI: | 10.34626/j5bd-sn21 |
| TID identifier: | 202433390 |
| URI: | https://hdl.handle.net/10216/141191 |
| Document Type: | Dissertação |
| Rights: | openAccess |
| Appears in Collections: | FEP - Dissertação |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 369893.pdf | Customer Satisfaction - Availing Customer Complaints to Improve Processes: The Case of Hilti | 1.35 MB | Adobe PDF |  View/Open |
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