Contributo para a Inovação em Empresas Orientadas a Projetos: Um Caso de Gestão de Operações em Consultoria

Abstract

The correct way to manage, preserve and use information has become a crucial point for the development of companies in the current market, making them increasingly interested in keeping in focus not only digital platforms but also information systems. control and monitoring, namely the transversal Quality Management System. This is due, among other factors, to the growing nature of the markets and respective flows and informational production, which makes companies even more necessary to differentiate their way of acting, as well as being meticulous with the knowledge and information they produce, accumulate and that constitutes evidence and a business asset. This is the context of this dissertation, developed within the scope of the Master of Science in Information Science, an area of transversal and applied studies in Information Management, having Market Access as a welcoming entity. The quadripolar method guided the development of the project and framed the application of methodologies such as project management, process engineering, among others, as well as the use of various techniques and tools. The resolution and the general objective of the work was defined as the understanding and the need to improve and update the Quality Management System - ISO 9001: 2015 certification, which today is crucial for the company, namely in terms of the continuous normalization of processes internal and more efficient use of the information system, namely for innovation, and must be reviewed annually to comply with the requirements requested by the certifying entity. The main result of the project is the creation of a consolidated document including some of the documents created by the needs of the QMS to support business analysis in compliance with requirements required by the external audit. In addition, we supported the implementation of the new version of a database (Filemaker) that aggregates information related to projects, for a more efficient information retrieval; documents were created to support the use of the system (User Manual, Import Document, Change Document, etc.); and concluding with the training (use of the System and GDPR rules). The innovative element consisted in the development of a dashboard in the Power BI software to present the company's indicators, as well as a proposal for new indicators generated from the information from the MA.