Please use this identifier to cite or link to this item:
https://hdl.handle.net/10216/127841
Author(s): | Rita Rodrigues Rita Coelho João Manuel R. S. Tavares |
Title: | Users' Perceptions of Signage Systems at Three Portuguese Hospitals |
Issue Date: | 2020-07 |
Abstract: | This article is a report on the quantitative data collected from patients, family members, and visitors using the outpatient areas of three hospitals in Portugal. It details the users' views regarding the existing signage and presents suggestions to improve the design and implementation of the signage systems. A questionnaire was used with 1,287 respondents. The results showed that almost all users had a positive opinion regarding the current signage. However, some of the users' answers and observed behaviors indicated that the majority tended to ignore the signs and preferred to ask staff for help. Additionally, when asked for suggestions, many of the respondents were able to point out existing problems that affected their wayfinding. Although the signage was generally evaluated as good, many of the users perceived a variety of problems and, as already mentioned, asked the staff for directions, which results in lost time and hidden costs for the institutions. |
Subject: | Ciências Tecnológicas, Ciências sociais Technological sciences, Social sciences |
Scientific areas: | Ciências sociais Social sciences |
URI: | https://hdl.handle.net/10216/127841 |
Document Type: | Artigo em Revista Científica Internacional |
Rights: | openAccess |
Appears in Collections: | FEUP - Artigo em Revista Científica Internacional |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
408226.1.jpg | 1st Page | 429.81 kB | JPEG | View/Open |
408226.pdf | Paper draft | 4.92 MB | Adobe PDF | View/Open |
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.