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Results 1-10 of 14 (Search time: 0.054 seconds).
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Issue DateTitleAuthor(s)Type
2016Dimensions and outcomes of experience quality in tourism: The case of Port wine cellarsTeresa Fernandes; Mariana CruzArtigo em Revista Científica Internacional
2014The role of servicescape as a driver of customer value in experience-centric service organizations: the Dragon Football Stadium caseTeresa Fernandes; Sara NevesArtigo em Revista Científica Internacional
2016Unfairness in consumer services: Outcomes of differential treatment of new and existing clientsTeresa Fernandes; Ana AndradeArtigo em Revista Científica Internacional
2018UNDERSTANDING CUSTOMER BRAND ENGAGEMENT WITH VIRTUAL SOCIAL COMMUNITIES: A COMPREHENSIVE MODEL OF DRIVERS, OUTCOMES AND MODERATORSAmélia Carvalho; Teresa FernandesArtigo em Revista Científica Internacional
2018Social media and sports: driving fan engagement with football clubs on FacebookLeonor Vale; Teresa FernandesArtigo em Revista Científica Internacional
2018The role of employee emotional competence in service recovery encountersTeresa Fernandes; Marta Morgado; Maria Antónia RodriguesArtigo em Revista Científica Internacional
2018Sharing Dissatisfaction Online: Analyzing the Nature and Predictors of Hotel Guests Negative ReviewsTeresa Fernandes; Filipa FernandesArtigo em Revista Científica Internacional
2020Luxury Brands and Social Media: Drivers and Outcomes of Consumer Engagement on InstagramMarta Oliveira; Teresa FernandesArtigo em Revista Científica Internacional
2019Consumer brand engagement, satisfaction and brand loyalty: a comparative study between functional and emotional brand relationshipsTeresa Fernandes; Mariana MoreiraArtigo em Revista Científica Internacional
2019Relationship quality determinants and outcomes in retail banking services: The role of customer experienceTeresa Fernandes; Teresa PintoArtigo em Revista Científica Internacional