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Results 1-10 of 24 (Search time: 0.05 seconds).
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Issue DateTitleAuthor(s)Type
2016Dimensions and outcomes of experience quality in tourism: The case of Port wine cellarsTeresa Fernandes; Mariana CruzArtigo em Revista Científica Internacional
2014The role of servicescape as a driver of customer value in experience-centric service organizations: the Dragon Football Stadium caseTeresa Fernandes; Sara NevesArtigo em Revista Científica Internacional
2016Unfairness in consumer services: Outcomes of differential treatment of new and existing clientsTeresa Fernandes; Ana AndradeArtigo em Revista Científica Internacional
2016Drivers of Customer Brand EngagementTeresa Fernandes; Amélia CarvalhoArtigo em Livro de Atas de Conferência Internacional
2017Social Media and Tourism: The Case of E-Complaints on TripAdvisor (An Extended Abstract)Teresa Fernandes; Fernandes, FCapítulo ou Parte de Livro
2017Dimensions and Outcomes of Customer Experience: a Study on Retail Banking ServicesTeresa Fernandes; Teresa PintoLivro de Atas de Conferência Internacional
2017Drivers of Consumer Engagement with Sports Clubs on Facebook: An Extended AbstractVale, L; Teresa FernandesLivro de Atas de Conferência Internacional
2017Customer Brand Engagement, Satisfaction and Brand Loyalty: A Comparative Study between Functional and Emotional BrandsTeresa Fernandes; Mariana MoreiraArtigo em Livro de Atas de Conferência Internacional
2018Customer Engagement in Social Network Brand Communities: Drivers and Impact on Brand LoyaltyTeresa Fernandes; Ana CastroArtigo em Livro de Atas de Conferência Internacional
2018UNDERSTANDING CUSTOMER BRAND ENGAGEMENT WITH VIRTUAL SOCIAL COMMUNITIES: A COMPREHENSIVE MODEL OF DRIVERS, OUTCOMES AND MODERATORSAmélia Carvalho; Teresa FernandesArtigo em Revista Científica Internacional