1. Repositório Aberto da Universidade do Porto

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Results 11-20 of 27 (Search time: 0.049 seconds).
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Issue DateTitleAuthor(s)Type
2021Revisiting the privacy calculus: Why are consumers (really) willing to disclose personal data online?Teresa Fernandes; Nuno PereiraArtigo em Revista Científica Internacional
2018UNDERSTANDING CUSTOMER BRAND ENGAGEMENT WITH VIRTUAL SOCIAL COMMUNITIES: A COMPREHENSIVE MODEL OF DRIVERS, OUTCOMES AND MODERATORSAmélia Carvalho; Teresa FernandesArtigo em Revista Científica Internacional
2021Understanding consumers' acceptance of automated technologies in service encounters: Drivers of digital voice assistants adoptionTeresa Fernandes; Elisabete OliveiraArtigo em Revista Científica Internacional
2016Unfairness in consumer services: Outcomes of differential treatment of new and existing clientsTeresa Fernandes; Ana AndradeArtigo em Revista Científica Internacional
2019Relationship quality determinants and outcomes in retail banking services: The role of customer experienceTeresa Fernandes; Teresa PintoArtigo em Revista Científica Internacional
2009The consumers' Profile of SST in the Portuguese Banking ServicesMaria A. Rodrigues; João ProençaArtigo em Revista Científica Internacional
2020Service with a piercing: Does it (really) influence guests perceptions of attraction, confidence and competence of hospitality receptionists?Luisa Helena Pinto; Vieira, BP; Teresa FernandesArtigo em Revista Científica Internacional
2022Judging a book by its cover? The role of unconventional appearance on social media influencers effectivenessTeresa Fernandes; Heather Nettleship; Luisa Helena PintoArtigo em Revista Científica Internacional
2019Consumer brand engagement, satisfaction and brand loyalty: a comparative study between functional and emotional brand relationshipsTeresa Fernandes; Mariana MoreiraArtigo em Revista Científica Internacional
2018The role of employee emotional competence in service recovery encountersTeresa Fernandes; Marta Morgado; Maria Antónia RodriguesArtigo em Revista Científica Internacional

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