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Results 31-40 of 63 (Search time: 0.134 seconds).
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Issue DateTitleAuthor(s)Type
2017The effect of self-checkout quality on customer satisfaction and repatronage in a retail contextTeresa Fernandes; Rui PedrosoArtigo em Revista Científica Internacional
2017Social Media and Tourism: The Case of E-Complaints on TripAdvisor (An Extended Abstract)Teresa Fernandes; Fernandes, FCapítulo ou Parte de Livro
2017Dimensions and Outcomes of Customer Experience: a Study on Retail Banking ServicesTeresa Fernandes; Teresa PintoLivro de Atas de Conferência Internacional
2017Material constituído por um conjunto de casos de estudo, no âmbito da u.c. Marketing, da Licenciatura em EconomiaTeresa FernandesPublicação Didática
2017Drivers of Consumer Engagement with Sports Clubs on Facebook: An Extended AbstractVale, L; Teresa FernandesLivro de Atas de Conferência Internacional
2017Customer Brand Engagement, Satisfaction and Brand Loyalty: A Comparative Study between Functional and Emotional BrandsTeresa Fernandes; Mariana MoreiraArtigo em Livro de Atas de Conferência Internacional
2018Customer Engagement in Social Network Brand Communities: Drivers and Impact on Brand LoyaltyTeresa Fernandes; Ana CastroArtigo em Livro de Atas de Conferência Internacional
2018UNDERSTANDING CUSTOMER BRAND ENGAGEMENT WITH VIRTUAL SOCIAL COMMUNITIES: A COMPREHENSIVE MODEL OF DRIVERS, OUTCOMES AND MODERATORSAmélia Carvalho; Teresa FernandesArtigo em Revista Científica Internacional
2018Social media and sports: driving fan engagement with football clubs on FacebookLeonor Vale; Teresa FernandesArtigo em Revista Científica Internacional
2018The role of employee emotional competence in service recovery encountersTeresa Fernandes; Marta Morgado; Maria Antónia RodriguesArtigo em Revista Científica Internacional