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Results 11-20 of 21 (Search time: 0.091 seconds).
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Issue DateTitleAuthor(s)Type
2018UNDERSTANDING CUSTOMER BRAND ENGAGEMENT WITH VIRTUAL SOCIAL COMMUNITIES: A COMPREHENSIVE MODEL OF DRIVERS, OUTCOMES AND MODERATORSAmélia Carvalho; Teresa FernandesArtigo em Revista Científica Internacional
2018Social media and sports: driving fan engagement with football clubs on FacebookLeonor Vale; Teresa FernandesArtigo em Revista Científica Internacional
2018The role of employee emotional competence in service recovery encountersTeresa Fernandes; Marta Morgado; Maria Antónia RodriguesArtigo em Revista Científica Internacional
2018Sharing Dissatisfaction Online: Analyzing the Nature and Predictors of Hotel Guests Negative ReviewsTeresa Fernandes; Filipa FernandesArtigo em Revista Científica Internacional
2019Drivers and deterrents of music streaming services purchase intentionTeresa Fernandes; Guerra, JArtigo em Revista Científica Internacional
2019Consumer brand engagement, satisfaction and brand loyalty: a comparative study between functional and emotional brand relationshipsTeresa Fernandes; Mariana MoreiraArtigo em Revista Científica Internacional
2019Relationship quality determinants and outcomes in retail banking services: The role of customer experienceTeresa Fernandes; Teresa PintoArtigo em Revista Científica Internacional
2020Understanding drivers and outcomes of lurking vs. posting engagement behaviours in social media-based brand communitiesTeresa Fernandes; Ana CastroArtigo em Revista Científica Internacional
2020Service with a piercing: Does it (really) influence guests perceptions of attraction, confidence and competence of hospitality receptionists?Luisa Helena Pinto; Vieira, BP; Teresa FernandesArtigo em Revista Científica Internacional
2020From Fandom to Fad: Are Millennials Really Engaged With and Loyal to Their Loved Brands on Social Media?Teresa Fernandes; Inês InverneiroArtigo em Revista Científica Internacional