1. Repositório Aberto da Universidade do Porto

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Results 11-20 of 23 (Search time: 0.034 seconds).
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Issue DateTitleAuthor(s)Type
2018UNDERSTANDING CUSTOMER BRAND ENGAGEMENT WITH VIRTUAL SOCIAL COMMUNITIES: A COMPREHENSIVE MODEL OF DRIVERS, OUTCOMES AND MODERATORSAmélia Carvalho; Teresa FernandesArtigo em Revista Científica Internacional
2016Unfairness in consumer services: Outcomes of differential treatment of new and existing clientsTeresa Fernandes; Ana AndradeArtigo em Revista Científica Internacional
2019Relationship quality determinants and outcomes in retail banking services: The role of customer experienceTeresa Fernandes; Teresa PintoArtigo em Revista Científica Internacional
2020Privacy or Personalization? Drivers, Deterrents and Moderators of Consumers' Willingness to Disclose Personal DataTeresa Fernandes; Nuno PereiraArtigo em Livro de Atas de Conferência Internacional
2020Service with a piercing: Does it (really) influence guests perceptions of attraction, confidence and competence of hospitality receptionists?Luisa Helena Pinto; Vieira, BP; Teresa FernandesArtigo em Revista Científica Internacional
2017Social Media and Tourism: The Case of E-Complaints on TripAdvisor (An Extended Abstract)Teresa Fernandes; Fernandes, FCapítulo ou Parte de Livro
2019Consumer brand engagement, satisfaction and brand loyalty: a comparative study between functional and emotional brand relationshipsTeresa Fernandes; Mariana MoreiraArtigo em Revista Científica Internacional
2016Drivers of Customer Brand EngagementTeresa Fernandes; Amélia CarvalhoArtigo em Livro de Atas de Conferência Internacional
2019Customer Engagement in Social Network Brand Communities: Drivers and Impact on Brand LoyaltyTeresa Fernandes; Ana CastroArtigo em Livro de Atas de Conferência Internacional
2018The role of employee emotional competence in service recovery encountersTeresa Fernandes; Marta Morgado; Maria Antónia RodriguesArtigo em Revista Científica Internacional

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