Browsing by Author Teresa Fernandes

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Issue DateTitleAuthor(s)Type
2008The blind spot of relationships in consumer markets: The consumer proneness to engage in relationshipsTeresa Fernandes; João ProençaArtigo em Revista Científica Internacional
2014"The Effect of Price Discrimination Practices on New and Existing Clients in a Service Setting"Teresa Fernandes; Ana AndradeArtigo em Livro de Atas de Conferência Internacional
2017The effect of self-checkout quality on customer satisfaction and repatronage in a retail contextTeresa Fernandes; Rui PedrosoArtigo em Revista Científica Internacional
2014"The Effect of Self-Scanning Checkout on Customer Satisfaction and Repatronage in a Retail Context"Teresa Fernandes; Rui PedrosoArtigo em Livro de Atas de Conferência Internacional
2013The Effect of Service Context in Consumer Relationship Proneness and BehaviorTeresa Fernandes; Fábia EstevesArtigo em Livro de Atas de Conferência Internacional
2013The Effect of Servicescape on Customer Perceived Quality, Satisfaction and Desire to Return to a Sports Service: the Estádio do Dragão (Dragon Stadium) CaseTeresa Fernandes; Sara NevesArtigo em Livro de Atas de Conferência Internacional
2010The impact of the Internet upon bank marketingproenca, jf; Teresa Fernandes; Marta SilvaArtigo em Revista Científica Internacional
2014"The Role of Branding in a B2B Purchasing Context"Mariana Gomes; Teresa Fernandes; Amélia BrandãoArtigo em Livro de Atas de Conferência Internacional
2018The role of employee emotional competence in service recovery encountersTeresa Fernandes; Marta Morgado; Maria Antónia RodriguesArtigo em Revista Científica Internacional
2014The role of servicescape as a driver of customer value in experience-centric service organizations: the Dragon Football Stadium caseTeresa Fernandes; Sara NevesArtigo em Revista Científica Internacional
2018UNDERSTANDING CUSTOMER BRAND ENGAGEMENT WITH VIRTUAL SOCIAL COMMUNITIES: A COMPREHENSIVE MODEL OF DRIVERS, OUTCOMES AND MODERATORSAmélia Carvalho; Teresa FernandesArtigo em Revista Científica Internacional
2016Unfairness in consumer services: Outcomes of differential treatment of new and existing clientsTeresa Fernandes; Ana AndradeArtigo em Revista Científica Internacional